Account Management

Our True Strength Lies In Our People

They Ask the Right Questions & Provide the Right Answers


Since our founding in 1964, we have attracted many of the industry’s experienced professionals. Our client administration group provides thoughtful solutions and prompt response to our customers. Our experts ask the right questions to design and flawlessly execute customized solutions their shareholders require.

Our Account Manager professionals have an average of 29 years of experience in the industry and every client has a dedicated relationship team. We never rest on our reputation for excellence – we actively build and enhance it.

Margaret Villani

Vice President and Director of Client Administration

Maggie is the point of contact for the Administration group, ensuring that client needs are met in a timely and professional fashion. With over 30 years of experience in relationship management positions in the securities field – experienced in compliance and securities regulatory issues with a commitment to client education. Her stock transfer experience focuses on client relationships of emerging growth to large public companies. 

Prior to assuming her role at Continental Stock Transfer & Trust, she held several management positions at other financial firms.

Maggie has sat on the Board of the Mid Atlantic Securities chapter, has been a member of several industry organizations, and has authored many industry articles.

Stacy Aqui

Stacy Aqui

Stacy started at Continental in 2000, working in the Compliance Dept. Her experience and knowledge in the compliance/regulatory field is an asset in coordinating legal requirements for certain corporate events. She joined the Account Admin group in 2013.

Stacy stays close to her clients and ensures that their needs are met on a one-to-one basis no matter what time. She has established many customer relationships through her years at Continental.

Stacy is originally from Trinidad/Tobago and currently resides in Brooklyn, NY. She travels to Trinidad every year to participate in the annual Carnival celebration that connects her to her culture and heritage. Stacy spends her free time reading and enjoys the beach.

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George Dalton

George has 30+ years of experience in the stock transfer industry having begun his career at Morgan Guaranty Trust Company in 1986. He worked with Equiserve and its predecessor companies for 14 years where he concentrated on all areas of the stock transfer and corporate actions business lines including management responsibilities in operations, investor relations, systems development, and project management.

George joined The Bank of New York Mellon in May of 2000 to manage the Corporate Actions Client Administration group.

Upon the acquisition by Computershare of the stock transfer business of The Bank of New York Mellon in 2012, he transitioned into a client administration and transaction/ project management role.

He has overseen a wide variety of high profile voluntary and mandatory corporate actions for both domestic and international clients with specific experience in the execution of corporate actions involving Depositary Receipts.

George has a B.A. in international economics from Allegheny College, PA and obtained a Chartered Financial Analyst (CFA) designation in 2002.

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Henry Farrell

Henry serves as Assistant Manager of Client Administration and SPAC account management. He is also a lead manager of SPAC’s in the administration team.

Henry has been in the Transfer Agency business for over 22 years, employed both in the private and public sectors of the business.

His tenure has allowed him to work with large shareholder base clients, specializing in community bank appointments, assisting in corporate governance, due diligence, planning and preparation of all aspects of their shareholder meetings, mergers, acquisitions, IPO’s, stock split and dividends.

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Ana Gois

Ana Gois has been in the Transfer Agent business for over 16 years and has held various key positions throughout her career servicing small, mid, and large-cap clients. At Continental, she is a Senior Account Administrator and Vice President. Ana brings a depth of experience in shareholder relations, client services administration, and relationship management.

In her tenure, Ana has worked with large shareholder base clients assisting in corporate governance, due diligence, planning, and preparation of all aspects of their shareholder meetings, mergers, acquisitions, IPO’s, stock split and dividends. She has also held senior positions as an Assistant Vice President and Team Leader at two other major Stock Transfer Agencies.

Ana is graduate of Montclair State University. She is a highly motivated professional who values her clients and their long term business relationship needs.

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Isaac Kagan

Isaac’s expertise is corporate governance compliance, corporate action events, foreign stock events, fund administration, and SPACs. He has worked within the industry for 34 years and has over 10 years’ experience working on the brokerage side of the business.

Isaac has been a speaker at ADR conferences and traveled abroad in this capacity. He is a graduate of Stony Brook/SUNY.

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James Kiszka

Jim shares approximately 40 years of experience in the shareholder services /stock transfer industry. During the first half of his career, he was employed at two corporate issuers that acted as their own transfer agents, including dividend reinvestment and employee plan administration.

He managed all facets of the transfer operation, shareholder communications, proxy services, and regulatory compliance. He then moved to the commercial stock transfer world where he managed a number of key client relationships while at The Bank of New York, BNY Mellon and Computershare before joining Continental Stock Transfer & Trust.

Jim spent many years as an active participant of the Shareholder Services Association (SSA) and served on the board for approximately 10 years. He was also a member of the Stock Transfer Association (STA) and the National Investor Relations Institute (NIRI).


Karen Lazar

coming soon

coming soon

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Margaret “Bernie” Lloyd

Bernie has been in the Transfer Agency business for over 30 years, employed both in the private and public sectors of the business. Thirteen of those years were with a large in-house public company, supervising shareholder services, stock transfers and ensuring adherence to the company’s Corporate Governance and industry regulations.

Bernie is a senior Relationship manager/VP at Continental and has worked for two other major stock transfer agencies in the same capacity.

Her tenure has allowed her to accrue a wealth of knowledge in the security industry, corporate administration and banking/securities environment. Bernie’s expertise is handling large shareholder clients and keeping clients informed in best practice methods for both the corporate and shareholder side.

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Kruti Patel

Kruti started her career with the The Bank of NY Mellon back in April 2007 within their Corporate Trust (CT) division. She spent 11 years with the company working for several different groups within CT such as Tender Option Bonds, Mortgage-Backed and Asset-Backed Securities, Resecuritizations, and Global Structured. During her tenure at The Bank of NY Mellon, she got her first experience as a manager by being promoted to Section Manager of Client Service Delivery within Corporate Trust.

In her capacity as Section Manager she served as the front-line manager for a team of five Trust Associates/Senior Trust Associates overseeing their day-to-day job functions, establishing and evaluating performance and career goals for the team, mentoring and coaching the associates as well as providing professional guidance and training on short-term and long-term goals.

Her success as a manager and leader in this role led to her promotion to the next level of management as Team Lead/VP. In this role she managed a team of 17 Trust Associates/Senior Trust Associates in addition to four Section Managers located in the New York and New Jersey offices. In January 2019 Kruti joined Broadridge Financial Solutions as a relationship manager within their Transfer Agency group. At Broadridge Kruti managed a portfolio of accounts comprised of clientele across various industries such as Pharmaceuticals, local Retail Banks, a Start-up Tech Company, Small Business Lending and Solutions providers, Product Solutions for Healthcare Professionals providers, and a Business Development Company (BDC).

She earned multiple ACE Awards from various colleagues as recognition for her demonstration of the company’s values as well as her efforts of going above and beyond the daily expectations by management. In 2020 in the midst of the COVID-19 health crisis, she received several compensation awards for cross-selling the company’s Virtual Shareholder Meeting (VSM) platform to her clients during the annual shareholder meeting/proxy campaign season. At a time when no large indoor public gatherings and social distancing were mandated, she worked with her clients on switching to the VSM platform which ensured their annual meeting proxy campaign stayed on schedule while complying with local state and federal laws. Kruti joined Continental Stock in July 2020.

douglas reed

Douglas Reed

Doug Reed has nearly 35 years of experience in the Transfer Agent industry. Over the course of his career, he has performed both operational and administrative roles, including Chief of Operations, Regulatory Compliance, Issuer and Securityholder Tax Reporting, Issuing Agent, Reconciliation, and Vendor Management.

Doug is familiar with various types of securities, including common, preferred, and convertible stocks, corporate and municipal debt, money market instruments, and depositary receipts. Prior to his position at Continental Stock Transfer, Doug spent time at Morgan Guaranty Trust Company, the Bank of New York, Citibank, and Broadridge Corporate Issuer Solutions. Doug has been active in Industry groups, such as the Securities Transfer Association (STA) where he acted as chairman of both the Operations and Debt committees.

He holds a BA in Business Administration from William Paterson University and an MBA in Finance, with a concentration in Banking, from the Lubin School of Business at Pace University.

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Steven Vacante

Steve’s expertise is coordinating and managing complicated deals with uncommon structuring.

He is also the point person for all cross-border issuers wishing to list in the United States, and manages the co-agent book of business for Continental’s partnership with TSX Trust.

Steve has been with Continental for 18 years and has worked in many departments, accruing a wealth of knowledge as he worked himself up the ladder. In his current role, he brings with him that wealth of knowledge to provide clients with the guidance needed to facilitate their needs, confidently and quickly.

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Erika Young

Erika’s expertise is in Relationship Management, specializing in Problem Resolution and Retirement Services, having worked with two of the top banking financial centers in the industry, JP Morgan Chase and Citigroup.

Erika has a strong base in sales, having over 20 years of experience in the financial industry targeting, developing and implementing effective growth strategies that deliver strong and sustainable results.

Successful in achieving market revenue and sales profitability through expertise in cultivating and enhancing client relationships, marketing creativity and ingenuity, business development, and client management.

Erika has sat on the Bronx District Attorney’s Community Affairs Unit Adult Workshop Board for her expertise in financial security, J.P.Morgan Chase’s Diversity Council and their Connecticut Market Leadership Team, and served as a Finance Mentor/Facilitator with Dress For Success Professional Women’s Group.

She is a graduate of Fordham University.

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Tinka Welch

Administrative Assistant

Tinka joined Continental Stock Transfer & Trust in June 2019 as the Administrative Assistant/ Client Administration. She is responsible for streamlining workflow between the Client Administration team, Director of Account Administration, and other departments. Besides performing traditional administrative duties and assisting the Client Administrators as needed, Tinka also helps to maintain the company’s internal client database.

Prior to coming to Continental Stock, Tinka led a sales-driven retail career as a Professional Personal Shopper for many years. A style connoisseur, with an acute focus on customer satisfaction, she built a loyal client base including international, high-end, and business clientele, later expanding into bulk and corporate sales. Although she is new to the transfer agent industry, her organizational skills, adaptability, extensive client service experience, and eagerness to learn made her suitable for the department.