Taking your company public is a milestone in your business’s history. Our track record of supporting companies like yours shows that we can stand behind our promise to help you pass this milestone with ease.
We are Initial Public Offering (IPO) experts. We have handled 60% of the North American IPOs brought to market in the past three years.
We know what going public takes and will never hesitate to act proactively on your behalf, at every step and in every way.
10 TIPS FOR CHOOSING THE BEST AGENT
A successful IPO requires thorough pre-offering planning and precise, careful execution.
1. START EARLY
Keep the decision high on your priority list. Starting early puts you in control of the process and ensures a decision that is right for your company — now and in the future.
2. UNDERSTAND YOUR NEEDS
Choose an agent that will give you the necessary accuracy, responsiveness, and experience without overselling you features or services you do not need.
3. UNDERSTAND YOUR SHAREHOLDERS’ NEEDS
Your shareholders will expect to be treated as owners. A transfer agent’s ability to handle shareholder relations flawlessly is important because your shareholders will associate the transfer agent with your company. How the agent deals with inquiries and correspondence will reflect on you.
4. USE REFERRALS WISELY
A Starting Point
Your lawyers and underwriters have dealt with transfer agents before and will likely want to use the one that each has worked with before or likes the best. A referral is a great place to begin your consideration of agents, but be smart and see it as a starting point, not a decision point.
5. CHECK REFERENCES
Do Your Due Diligence
Contact your prospective agents’ references, especially those within your industry or with needs similar to yours. Be sure to talk with the person who has day-to-day contact with the agent.
6. UNDERSTAND EACH AGENT’S MARKET NICHE
Each agent will have its own market niche. A few will be set up to handle high-volume clients. Others, such as Continental Stock Transfer & Trust will focus on providing superior shareholder experience and building a mutually rewarding relationship with the company.
7. KNOW EACH AGENT’S OWNERSHIP OR MANAGEMENT
“Who’s at the Top”
Ours is an industry where “who’s at the top” makes a difference. At many transfer agent companies, managers come and go, leaving gaps in service. At Continental Stock Transfer & Trust, our owner-management is committed to the long haul and is available 24/7.
8. KNOW THE EXPERIENCE LEVEL OF EACH AGENT’S STAFF
A People Business
Stock transfer has always been a people business. The service you and your shareholders will receive is directly related to the quality and experience level of the agent’s staff.
9. UNDERSTAND TERMS AND PRICING
Review Contract Terms
Understand one-time or setup fees, as well as, costs for basic services that may not be covered in a flat fee arrangement. Review contract terms to fully understand your commitment to the agent.
10. REMEMBER — IT’S YOUR RELATIONSHIP
Make An Informed Decision
Your transfer agent is the one entity with which you and your shareholders will be working long after all other parties involved are off pursuing other deals. Choose the agent that is best for you.
I just had a wonderful customer service experience with Aubrey at Continental. He was extremely courteous, knowledgeable, and helpful to me when discussing my two accounts that hold ACNB Corporation stock. Hopefully all our stockholders will continue to receive the same experience.
You are absolutely awesome!! I so love working with you and your company. I appreciate everything that you have done for me and the Bank. Your quick responses, accurate details, and knowledge is above and beyond. It has been a pleasure working with you and your professional staff for the past 14 months. If it were my choice, I would be using Continental Stock Transfer and Trust Company instead of the other guy!
Well, that was extraordinary client service - far from the norm in our past dealings with other transfer agents!
You are such a pleasure to work with. Your responsiveness and professionalism are much appreciated.
We are thankful for having a great rep at Continental!
I wanted to personally thank you for all of the great work you have done to make the closing of our offering, and the start of trading, go so smoothly. I am delighted that we have selected Continental, and we are fortunate to have you working with us. Looking forward to speaking with you sometime soon. I just wanted to reach out and express my appreciation for your contributions to our success. Thank you.
I've worked with Ana in the past. Her support in the past is the biggest reason I'm back with CST.
Thanks for always providing great service, a great product and being so supportive and easy to work with – especially during these uncertain times! I really appreciate all of you!
I wanted to take a moment to recognize your fabulous team at Continental. Yesterday we completed our 1st Virtual Annual Meeting. From start to finish, they were there to handle all our requests and needs. Mark and his team from printing, to Maribel’s daily emails with totals. Bob Zubrycki with his calm demeanor. Luther, with all his assistance with the DTC. Dan Murphy at EZOnline was my knight in shining armor when last-minute adjustments needed to be made. And then, of course, I can not forget my incredible rep, Bernie. She is a gem and has become a friend to me, as many of the people listed above have as well. You should be very proud of your team, and please know that The Victory Bank is above pleased with the level of service and professionalism that our clients and I receive every time we call Continental. Thank you!
I just wanted to let you know that the virtual annual meeting was a great success. Rich Andrews did an amazing job walking us through the process. It was a pleasure!
I am writing this email to give recognition to your compliance department. Our CES group at RBC has been assisted by Michele Jones and Theresa Scelzi with our restricted transactions for many years. The service they have and continue to provide us is superior. They are very knowledgeable of this business, responsive to time-sensitive situations, which is very common with these transactions, and always punctual and pleasant to work with. They are appreciated and hopefully recognized for the service they provide.Over the years we have recommended Continental Stock Transfer to companies who have requested transfer agent recommendations based on the service your department has provided us.
I’m coming up on the end of my first year as GC of a public company. It is a world that I have not previously operated in and one that is full of many challenges. I just wanted to take a minute to let you all know that I think you are an excellent team. Without exception, every time in the last year I have asked any question of any of you, you have been more than helpful. And you have provided that help almost immediately. Thank you.
Your customer service is a model that I try to achieve in my own practice - though I often fail. Well done.
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