WITH US, YOU WILL NEVER STUMBLE
Taking your company public is a milestone in your business’s history. Our track record of supporting companies like yours shows that we can stand behind our promise to help you pass this milestone with ease.
We are initial public offering (IPO) experts, having managed hundreds of offerings.
We know what going public takes and will never hesitate to act proactively on your behalf, at every step and in every way.
10 TIPS FOR CHOOSING THE BEST AGENT
A successful IPO requires thorough pre-offering planning and precise, careful execution.
1. START EARLY
Keep the decision high on your priority list. Starting early puts you in control of the process and ensures a decision that is right for your company — now and in the future.
2. UNDERSTAND YOUR NEEDS
Choose an agent that will give you the necessary accuracy, responsiveness, and experience without overselling you features or services you do not need.
3. UNDERSTAND YOUR SHAREHOLDERS’ NEEDS
Your shareholders will expect to be treated as owners. A transfer agent’s ability to handle shareholder relations flawlessly is important because your shareholders will associate the transfer agent with your company. How the agent deals with inquiries and correspondence will reflect on you.
4. USE REFERRALS WISELY
A Starting Point
Your lawyers and underwriters have dealt with transfer agents before and will likely want to use the one that each has worked with before or likes the best. A referral is a great place to begin your consideration of agents, but be smart and see it as a starting point, not a decision point.
5. CHECK REFERENCES
Do Your Due Diligence
Contact your prospective agents’ references, especially those within your industry or with needs similar to yours. Be sure to talk with the person who has day-to-day contact with the agent.
6. UNDERSTAND EACH AGENT’S MARKET NICHE
Each agent will have its own market niche. A few will be set up to handle high-volume clients. Others, such as Continental Stock Transfer & Trust will focus on providing superior shareholder experience and building a mutually rewarding relationship with the company.
7. KNOW EACH AGENT’S OWNERSHIP OR MANAGEMENT
“Who’s at the Top”
Ours is an industry where “who’s at the top” makes a difference. At many transfer agent companies, managers come and go, leaving gaps in service. At Continental Stock Transfer & Trust, our owner-management is committed to the long haul and is available 24/7.
8. KNOW THE EXPERIENCE LEVEL OF EACH AGENT’S STAFF
A People Business
Stock transfer has always been a people business. The service you and your shareholders will receive is directly related to the quality and experience level of the agent’s staff.
9. UNDERSTAND TERMS AND PRICING
Review Contract Terms
Understand one-time or setup fees, as well as, costs for basic services that may not be covered in a flat fee arrangement. Review contract terms to fully understand your commitment to the agent.
10. REMEMBER — IT’S YOUR RELATIONSHIP
Make An Informed Decision
Your transfer agent is the one entity with which you and your shareholders will be working long after all other parties involved are off pursuing other deals. Choose the agent that is best for you.
Many thanks to the entire Proxy Services team at Continental. Your professionalism and customer support was remarkable throughout this very difficult time.
Have a good weekend [Ana], and just to note we appreciate all of your support and consistently great service through these times – very fortunate to work with you.
Just wanted to take a moment to acknowledge the FANTASTIC job Erika did all last week in assisting me with retrieval of my stock certificate. She followed up on every email/phone call to ensure my certificate was in my possession. Even taking the time to inquire about my well being during this pandemic crisis. Job well done!!! She was AWESOME.
Thank you for all the great work CST has done for us the last few years. And especially Steve. He has done an AMAZING job on all of the stuff we’ve dropped in his lap, and some of it has been very difficult and complex to work through. I never have to worry about getting the right answers and quick results when it comes to Steve. And he goes above and beyond every time.
Just wanted to say thank you for helping with all of this. We pride ourselves as a company on our relentless commitment to providing excellent customer service. Every time situations have come up with our shareholders, you have never failed to deliver that same level of service to them and for us. We are so thankful you are part of our team and are so happy we made the decision to choose Continental as our partner.
Thanks so much for the always-outstanding service and communication. It’s a pleasure to work with you [Elizabeth] and your team. We’re grateful to you for supporting us and taking great care of our shareholders. I’ve had many other amazing experiences with Continental team members, including Henry Farrell and Rean Quito. Your team always exceeds expectations.
You guys have been absolutely fabulous. Your service currently is as spectacular as it was before this crisis. Thank you for your services and keep safe.
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