Notes from the Chairman Fall 2021 Newsletter

Notes From the Chairman

I write to you now as the COVID pandemic continues to impact our lives dramatically even as there appears to be light at the end of the tunnel. I think we can now say à la Churchill that we have cleared “the end of the beginning” and we are approaching “the beginning of the end”. We at Continental continue to operate on a partially remote basis, with approximately 50% of our staff in the office at any point in time. This model has worked seamlessly since we declared our pandemic emergency on March 4, 2020. All of our customers have been served throughout without any interruption or diminution in our services. This is attributable to our advance planning and testing of our Pandemic Plan and Business Continuity Plan over many years. It is attributable as well to our incredible management team and employees who continue to work for our customers 24 hours per day, 7 days per week in the face of incredibly challenging circumstances. I continue to be proud and grateful for their incredible commitment and excellence.


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