Quality Assurance – Enhancing the Shareholder Experience Any company, regardless of industry, has the same competitive differentiator: The Customer Experience (CX). Aside from cost, CX is the main contributor to a customer’s decision. CX extends…
Companies today face mounting challenges in building and maintaining effective unclaimed property compliance programs. With laws constantly evolving across jurisdictions, managing unclaimed property is not only complex but also time-consuming and costly. As a result,…
Continental offers a bank-sponsored Dividend Reinvestment and Direct Stock Purchase Plan. The plan provides shareholders with the ability to reinvest their dividends into additional shares. Shareholders can also buy more shares through optional cash payments…
In today’s rapidly evolving world, many businesses are looking for more efficient and cost-effective ways to process their payments — and we can help! Utilizing Automatic Clearing House (ACH) for your dividend distributions as an…
When I wrote to you in May, I indicated that previous turbulence in the markets had subsided after the election, and we were hitting new highs. This was so despite the fact that political unrest…
With the implementation of the Customer Communication Team in 2021, the focus has been on enhancing the shareholder experience through analytics, technology and applying good old-fashioned, customer service sensibilities. Our methodology is simple: Analyze, Implement,…
