WE ARE EXPERTS AT WHAT WE DO
In addition to having mastered the ins and outs of supporting emerging growth for midsize companies, we continuously keep abreast of changing industry rules, regulations and standards.
Here you will find commonly asked questions along with their answers. If you do not find the information you need, please do not hesitate to contact us.
We are eager to support you in any way we can.
QUESTIONS AND ANSWERS
HOW SHOULD SHAREHOLDERS CONTACT CONTINENTAL STOCK TRANSFER & TRUST COMPANY?
You can reach us in several ways.
Via US mail or overnight courier (FedEx/UPS/DHL):
Continental Stock Transfer & Trust Company
1 State Street, 30th Floor
New York, NY 10004-1561
Via Email: email@example.com
Via Telephone: (212) 509-4000
Via Facsimile: (212) 616-7613
HOW DO I CHANGE MY ADDRESS?
Written authorization from the registered shareholder is required to change your address of record. Please communicate your new address of record to us via email (firstname.lastname@example.org), facsimile [(212) 616-7619] or US Postal Mail.
You will be required to identify the account by providing the name of the security, the name of the registration as reflected on the stock certificate or Book (DRS/DRIP) Statement, the last four digits of your social security or tax identification number and your old address of record.
You also have the option of changing your address online via ContinentaLink. If you have not yet used ContinentaLink to access your account, contact us via email at email@example.com or call us at (917) 262-2386 or (212) 509-4000 (option 3 then option 3) to receive your Shareholder Number and Temporary Password.
HOW DO I REPLACE A LOST STOCK CERTIFICATE?
If your stock certificate is lost, destroyed, misplaced or stolen, you should report it immediately to us by calling at (917) 262-2384 or (212) 509-4000 (Option 3 then option 5). You will be asked to provide written notice by sending an email to firstname.lastname@example.org, a letter via facsimile [(212) 509-4000] or via US Mail. It is important that you identify the name of the issuer, the certificate number(s) and number of shares in your notice. On receipt of a written request, we will place a temporary stop against the certificate(s) to prevent any unauthorized transfer of the shares. We will send you the necessary replacement paperwork which may include the purchasing of a Lost Security Surety Bond depending on the value of the securities being replaced and the completion of an Affidavit of Loss and Agreement to Indemnity.
To determine the documentation necessary (including the form of Affidavit to be signed) and the cost to replace your shares, please click on the link below for more detailed information.
HOW CAN I SELL MY SHARES?
If your shares are held in certificate or DRS form, you must communicate with a registered stock broker of your choice to sell your shares. If you participate in a Dividend Reinvestment Plan, please access your account through ContinentaLink to determine if you are permitted to sell your shares through the Plan. Alternatively, you may contact us at email@example.com, via facsimile at (212) 616-7612 or call us at (917) 262-2386 or (212) 509-4000 (Option 3 then option 3).
HOW DO I DETERMINE IF AN OLD SECURITY STILL HAS VALUE?
Corporations frequently undergo changes through name changes, acquisitions and other corporate events. Your broker or financial advisor may be able to provide you with current information about a particular security. If not, please contact firstname.lastname@example.org and we may be able to facilitate getting a value.
HOW DO I REPLACE A DIVIDEND CHECK?
To request the replacement of a dividend check that we have issued and that has been lost or is stale dated, please send us an email at email@example.com, send a letter via facsimile at (212) 616-7619 or call us at (347) 225-0495. Please be prepared to provide us with the name of the security involved and the period to which the dividend payment applies. The name of the registered shareholder and the last four digits of the social security number will also be required.
Please note that a special Affidavit will need to be completed for checks of $1000.00 and over.
WHY WAS TAX WITHHELD FROM MY DIVIDEND PAYMENT?
Your social security or tax identification number is either not on our files or the number is not tax certified. Completion of a substitute IRS Form W-9 (Certification of Taxpayer Identification) is required to certify the number. This form is available on our website under “Library and Forms.”
HOW CAN I OBTAIN A COPY OF OR A CORRECTED FORM 1099?
You can obtain a copy of or a corrected Form 1099 issued by us by sending an email to firstname.lastname@example.org or send us a letter via facsimile at (212) 616-7619 or call us at (212) 845-3208. Please be prepared to provide your Federal Taxpayer Identification Number (Social Security Number for individuals) and the name of the issuer. This information is also available online by accessing your account via ContinentaLink.
If you have not yet used ContinentaLink to review your account, contact us via email at email@example.com or call us at (917) 262-2386 or (212) 509-4000 (Option 3 then option 3) for the security code that will allow you to establish your User ID and PIN.
HOW CAN I EXCHANGE MY CERTIFICATES FOR DRS SHARES?
Please check with us to determine if the Issuing Corporation (Issuer) is DRS Participating. If they are and provided the certificates are not affixed with any legends restricting the transfer of the shares, you may submit the certificates with an instruction letter requesting the movement to DRS. Please find the DRS definition and more information under Shareholder FAQs – DRS. If you have any questions, please send us an email inquiry at firstname.lastname@example.org.