Client Support

Your Questions Answered Expertly, Directly and Quickly



LIVE CALL SUPPORT: 212.509.4000

For immediate help call us. You will speak with a client representative.

We do not employ an Interactive Voice Response system. Our call center model is the best in the industry – domestic staff trained to address your questions, with an average speed to answer of less than 10 seconds. Senior management is available 24/7 if needed.



Our priority is to provide issuers and shareholders with answers and support that make a difference.

Don’t want to call? Simply email or fill out our contact form located below.

Email us at

Online Form: Click here to fill out a form with your questions/comments.



ControlBook Reporting
ControlBook Reporting is a client-based online tool for issuers that allows access to your Share Controls for every class of stock on-demand.

Click here for access to the tutorial.

ContinentaLink Tutorial
ContinentaLink allows the issuer to access all individual account records and has the capability of extensive reporting.

Click here for access to the tutorial.


Here you will find commonly asked questions along with their answers.



For useful forms and documents please check out our Shareholder Library.
Click here.

 Many thanks to the entire Proxy Services team at Continental. Your professionalism and customer support was remarkable throughout this very difficult time. 

William Aprigliano
Senior Vice President, The First of Long Island Corporation.

 Have a good weekend [Ana], and just to note we appreciate all of your support and consistently great service through these times – very fortunate to work with you. 

Brian Wolfe
General Counsel, Innovative Industrial Properties, Inc.

 Just wanted to take a moment to acknowledge the FANTASTIC job Erika did all last week in assisting me with retrieval of my stock certificate. She followed up on every email/phone call to ensure my certificate was in my possession. Even taking the time to inquire about my well being during this pandemic crisis. Job well done!!! She was AWESOME. 

Gregory Sewell
Shareholder, Waitr Holdings, Inc.

 Thank you for all the great work CST has done for us the last few years. And especially Steve. He has done an AMAZING job on all of the stuff we’ve dropped in his lap, and some of it has been very difficult and complex to work through. I never have to worry about getting the right answers and quick results when it comes to Steve. And he goes above and beyond every time. 

Ryan Abney
SAExploration Holdings, Inc.
Vice President of Finance

 Just wanted to say thank you for helping with all of this. We pride ourselves as a company on our relentless commitment to providing excellent customer service. Every time situations have come up with our shareholders, you have never failed to deliver that same level of service to them and for us. We are so thankful you are part of our team and are so happy we made the decision to choose Continental as our partner. 

J. Kyle McVey, Senior Vice President and Chief Accounting Officer, CPA
First Financial Bankshares, Inc.

 Thanks so much for the always-outstanding service and communication. It’s a pleasure to work with you [Elizabeth] and your team. We’re grateful to you for supporting us and taking great care of our shareholders. I’ve had many other amazing experiences with Continental team members, including Henry Farrell and Rean Quito. Your team always exceeds expectations. 

Patrick Gill, CEO
Grand River Bank

 You guys have been absolutely fabulous. Your service currently is as spectacular as it was before this crisis. Thank you for your services and keep safe. 

Mark Turfler
Senior VP & Chief Financial Officer, RF Industries Ltd.