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We do not employ an Interactive Voice Response system. Our call center model is the best in the industry – domestic staff trained to address your questions, with an average speed to answer of less than 10 seconds. Senior management is available 24/7 if needed.
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Online Form: Click here to fill out a form with your questions/comments.
ControlBook Reporting is a client-based online tool for issuers that allows access to your Share Controls for every class of stock on-demand.
Click here for access to the tutorial.
ContinentaLink allows the issuer to access all individual account records and has the capability of extensive reporting.
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FREQUENTLY ASKED QUESTIONS (FAQs)
For useful forms and documents please check out our Shareholder Library.
Thank you so much for printing and mailing out our Proxy and Annual Report information! I received my packets in the mail on Friday and everything looked great! I also voted online and had no issues! Thanks for always providing great service, a great product and being so supportive and easy to work with – especially during these uncertain times! I really appreciate all of you!
I’m coming up on the end of my first year as GC of a public company. It is a world that I have not previously operated in and one that is full of many challenges. I just wanted to take a minute to let you all know that I think you are an excellent team. Without exception, every time in the last year I have asked any question of any of you, you have been more than helpful. And you have provided that help almost immediately. Thank you.
Your customer service is a model that I try to achieve in my own practice - though I often fail. Well done.
I wanted to take a moment to recognize your fabulous team at Continental. Yesterday we completed our 1st Virtual Annual Meeting. From start to finish, they were there to handle all our requests and needs. Mark and his team from printing, to Maribel’s daily emails with totals. Bob Zubrycki with his calm demeanor. Luther, with all his assistance with the DTC. Dan Murphy at EZOnline was my knight in shining armor when last-minute adjustments needed to be made. And then, of course, I can not forget my incredible rep, Bernie. She is a gem and has become a friend to me, as many of the people listed above have as well. You should be very proud of your team, and please know that The Victory Bank is above pleased with the level of service and professionalism that our clients and I receive every time we call Continental. Thank you!
TI just wanted to let you know that the virtual annual meeting was a great success. Rich Andrews did an amazing job walking us through the process. It was a pleasure!
I am writing this email to give recognition to your compliance department. Our CES group at RBC has been assisted by Michele Jones and Theresa Scelzi with our restricted transactions for many years. The service they have and continue to provide us is superior. They are very knowledgeable of this business, responsive to time-sensitive situations, which is very common with these transactions, and always punctual and pleasant to work with. They are appreciated and hopefully recognized for the service they provide.Over the years we have recommended Continental Stock Transfer to companies who have requested transfer agent recommendations based on the service your department has provided us.
George Dalton, who is our principal contact at Continental Stock Transfer & Trust, has done great work for us. I can assure you that you are in good hands. I’d like to express my sincere gratitude to George and Continental for all of your help so far.
Thank you Dawn! You all have been just a great pleasure to work with throughout our engagement. We’re so thankful – you all have been so responsive and provided such great work for us, on top of all of the challenges in 2020.