By: John Torres, VP & Director of Customer Communications With the implementation of the Customer Communication Team in 2021, the focus has been on enhancing the shareholder experience through analytics, technology and applying good old fashion customer service...

Have you considered offering ACH (Automatic Clearing House) payments for your dividend distributions as an alternative to the traditional paper check? We highly recommend offering automatic payment deposit and look forward to coordinating this service for your...

Continental continues to surpass each prior year in success and growth, especially within the last three years. The most significant contributor to Continental’s explosive growth has been through SPACs. SPACs (Special Purpose Acquisition Companies) are public...

With our Certificate On-Demand service, clients have the ability to create a stock or warrant certificate. Our client is charged a set up fee and certificates are printed as needed, eliminating the need to safe-keep an expensive certificate inventory. This service...

Continental offers a bank-sponsored Dividend Reinvestment and Direct Stock Purchase Plan. The plan provides shareholders with the ability to reinvest their dividends to purchase additional shares. Shareholders can also buy more shares through optional cash payments on...

By John Ulla, COO Escheatment is the process of remitting an asset to the state of the address of record as unclaimed property. Escheatment is an unfortunate fact of life for financial institutions and one that comes with many pitfalls if not managed correctly. When...

Customer experience is a competitive differentiator. Earlier this year, Continental decided to further the shareholder experience by introducing the Customer Communication Team. The team’s objective is to continue enhancing CSTT’s customer-centric culture through...