Continental offers a bank-sponsored Dividend Reinvestment and Direct Stock Purchase Plan. The plan provides shareholders with the ability to reinvest their dividends to purchase additional shares. Shareholders can also buy more shares through optional cash payments on...

By John Ulla, COO Escheatment is the process of remitting an asset to the state of the address of record as unclaimed property. Escheatment is an unfortunate fact of life for financial institutions and one that comes with many pitfalls if not managed correctly. When...

Customer experience is a competitive differentiator. Earlier this year, Continental decided to further the shareholder experience by introducing the Customer Communication Team. The team’s objective is to continue enhancing CSTT’s customer-centric culture through...

Continental started offering Virtual Shareholder Meetings (VSMs) in March of 2020 as the COVID pandemic affected business and our customer’s annual meeting plans. Eighteen months later, we have successfully completed over 400 virtual shareholder meetings. These...

The California Privacy Act, also known as CCPA, created consumer rights relating to Personal Identifying Information (“PII”) that is collected by businesses for consumers with a residence status in the state of California (“CA”). The CA Department of Justice (Attorney...

Continental has been working on an exciting new product to eliminate paper-based payment processes for paying agent M & A transactions. Our newly designed and innovative tool, Corporate Action Online Transaction Portal, will allow for electronic delivery and...

Our Manhattan-based call center is staffed with Continental employees during the hours of 8:30 AM to 5:30 PM ET from Monday through Friday. At CSTT, we do not employ an interactive voice response system because we believe your questions are best answered by our...