Our Manhattan-based call center is staffed with Continental employees during the hours of 8:30 AM to 5:30 PM ET from Monday through Friday.
At CSTT, we do not employ an interactive voice response system because we believe your questions are best answered by our expertly trained staff that would be delighted to address your specific needs. Our phone queues are efficiently designed to allow shareholders the opportunity to direct their calls to the specific area of their inquiry, avoiding the hassle of navigating through a call system and being redirected.
We take inquiries seriously and ensure every question is thoroughly answered. Our knowledgeable staff is dedicated to answering all emails sent within business hours on the same day. Email communication sent after business hours is promptly managed the next business day. This order of business also applies to voicemails.
2020 was a record-breaking year for our business, especially with the escalation of SPACs. While our company quickly expanded and business thrived, our call center, as a result, received an influx of inquiries.
Our Continental Customer Care team has been exceptional throughout this growth. We have been fortunate to expand the team and continue to provide expert and timely responses.
A few of our exceptional team members are highlighted to the right in appreciation for their excellent contributions throughout this growth. We are grateful for these employees and each individual on our Continental Customer Care team.
Darren Thearle has 20 years of experience in the transfer agent industry and has specialized in multiple areas, including transfer and dividend reinvestment. Darren excels in customer service, both on the phone and over email, answering shareholders’ questions and providing information they require. While he is originally from England, we are honored to have him working with us in Manhattan.
Sidney Lau has over 20 years of experience in the transfer agent industry, specifically in various areas including dividend/dividend reinvestment services. Sidney is a native New Yorker, and we are grateful to have him on our team.
Smith Simeon has 15 years of experience in the transfer agent industry, specifically in recordkeeping fundamentals and dividend/dividend reinvestment services. Smith is a native from New Jersey, and we are thankful for his contribution to our team.