In 1990, John began his career in the stock transfer industry when customer service was a “cost center”. His work ethic, interpersonal skills, customer-centric philosophy and use of technology proved he could make customer service a “valuable resource” within any organization. John moved up through leadership at the bank and eventually ventured into the e-commerce industry, melding “old-fashioned customer service” and cutting-edge technology.

In 2001, at a fast-growing stock transfer agency, John upgraded telephone and CRM technologies and built a world-class customer-centric culture. Under his leadership, he enhanced the customer experience along with improving employee productivity.

From 2015 to 2021, John ventured into several industries, from insurance to hospitality to construction management. He joined CST in 2021 and continues to advance the customer communication strategy across the company.