In 1990, John began his career in the stock transfer industry when customer service was a cost center. His work ethic, interpersonal skills, and customer-centric philosophy proved he could make customer service a profit center. John moved up through leadership and ventured into the e-commerce industry, melding “old-fashioned customer service” and cutting-edge technology.

In 2001, at a fast-growing stock transfer agency, John upgraded telephone and CRM technology and built a world-class customer-centric culture. He enhanced the customer experience, and employee productivity improved under his leadership.

From 2015 to 2021, John ventured into several industries, from insurance to hospitality to construction management. In 2020, he established a consulting firm.

John joined Continental Stock Transfer and Trust as the VP & Director of Customer Communications

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