Archives > November 2021

Certificate On-Demand

November 3, 2021

With our Certificate On-Demand service, clients have the ability to create a stock or warrant certificate. Our client is charged a set up fee and certificates are printed as needed, eliminating the need to safe-keep an expensive certificate inventory. This service uses the same protected paper required by the stock exchanges and meets all industry […]

Read More >

Dividend Reinvestment Services

November 3, 2021

Continental offers a bank-sponsored Dividend Reinvestment and Direct Stock Purchase Plan. The plan provides shareholders with the ability to reinvest their dividends to purchase additional shares. Shareholders can also buy more shares through optional cash payments on a monthly basis. The plan allows non shareholders to make their initial purchase through the plan. Since the […]

Read More >

Escheatment

November 3, 2021

By John Ulla, COO Escheatment is the process of remitting an asset to the state of the address of record as unclaimed property. Escheatment is an unfortunate fact of life for financial institutions and one that comes with many pitfalls if not managed correctly. When not correctly managed and reported, there can be financial liabilities […]

Read More >

Continental Customer Care Expansion

November 3, 2021

Customer experience is a competitive differentiator. Earlier this year, Continental decided to further the shareholder experience by introducing the Customer Communication Team. The team’s objective is to continue enhancing CSTT’s customer-centric culture through efficient, customer-friendly communications across the company. This past January, John Torres joined CSTT to lead the Customer Communication Team. His customer-centric methodologies […]

Read More >

Virtual Meetings

November 3, 2021

Continental started offering Virtual Shareholder Meetings (VSMs) in March of 2020 as the COVID pandemic affected business and our customer’s annual meeting plans. Eighteen months later, we have successfully completed over 400 virtual shareholder meetings. These meetings consist of: Annual Meetings, Extraordinary General Meetings, Special Meetings and Merger Related Meetings. We also completed virtual meetings […]

Read More >

STAY INFORMED

Sign up for CNews and stay in the know regarding industry standards and more.